Regional General Manager
3.
7 Quick Apply Full-time 7 hours ago Full Job Description
Job Description:
The iconic Mountain View Grand Resort & Spa, managed by Hay Creek Hotels, is actively searching for a driven, revenue-focused Managing Director to lead our team of hospitality professionals.
This role will oversee all operations of the resort, as well as some oversight regionally of other Hay Creek Hotel's New Hampshire locations.
Located in the heart of New Hampshire's White Mountains, Mountain View Grand Resort & Spa is one of America's truly grand hotels.
Newly managed by Hay Creek Hotels, the resort offers 141 guest rooms and suites, a first-class spa and wellness center, extensive wine cellar experience, and full-service Harvest Tavern restaurant, all overlooking beautiful Mount Washington and great White Mountains.
On-site resort activities include a well-manicured 9-hole golf course, axe-throwing, archery, disc golf course, extensive hiking and walking trails, indoor and outdoor pools, auditorium, family learning center, and the Mountain View Farm hosting llamas, goats, and a full garden to supply Harvest Tavern's farm-to-table efforts.
Mountain View Grand's extensive 20,000 sq.
ft.
of event space presents options for any occasion, with 14 different unique venues across the grounds including the 6K sq.
ft.
restored Crystal Ballroom with 360-degree sweeping picture window views of the mountains.
This is an exciting opportunity to be a part of the development of MVG's new Food and Beverage program under it's new management, Hay Creek Hotels.
Updated dining concepts, contemporary menus, and updates to branding and marketing strategies will be upfront goals with the development team.
To learn more, visit us at www.
mountainviewgrand.
com and www.
haycreekhotels.
com.
Job
Summary:
Responsible for overseeing successful operations in all property departments, including Guest Services, Housekeeping, Restaurant & Bar, Sales & Marketing, Events, Spa, Activities, and Engineering.
Create and maintain relationships with clients and guests in all areas, with a strong passion to elevate one's overall experience at the property.
Must be willing to become the face of the property, exercising pro-active community involvement and interpersonal guest services.
Some oversight of other NH regional HCH locations, as directed by Corporate HCH team.
Delegation of all departments and team leads, driving progress and expediting initiatives to drive financial and operational success.
Enforce outstanding internal and external customer service standards according to Hay Creek Standard Operating Procedures.
Oversee and assist in all associate management, including creative recruitment, interviews, hiring and onboarding, training and development, progressive discipline, motivation, rewarding, and termination of staff.
Manage positive Employee Relations to instill a fun, exciting work environment in line with HCH Beliefs and Culture Model.
Manage overall hotel and departmental budgets through ensuring effective scheduling, accurate forecasting, managing inventory, controlling expenses, reviewing labor costs, creative promotions, and enforcing systems and controls.
Responsible for practicing and ensuring compliance in all health, sanitation, safety and security laws, labor laws, state certifications/licensing, and all internal policies and procedures.
Work closely with all Managers in developing sales and marketing strategies (i.
e.
; menus, advertisements, entertainment, food & beverage promotions, signs, incentives, flyers, e-blasts, social media, etc.
) and coordinating the management of all third-party marketing resources.
Hay Creek offers an extensive benefit and incentive package, including; Insurance Benefit package including company-funded Medical, Dental, Vision, Life, Disability, Accident, and Critical Illness plans Free Life Insurance of $25K from HCH Tax-free Flex Spending Accounts for Medical Costs and Daycare Costs Wellcard membership (up to 60% discounts on prescriptions, gym memberships, and more).
Competitive Paid Time Off including Vacation, Sick, Holiday Pay, and Personal Birthday Complimentary Staff Meals Daily Weekly payroll schedule Competitive Wages with Cost of Living Adjustments and Annual Performance/Wage Reviews Lodging Discounts at any HCH Property (Employee forty-nine per night, Friends & Family eighty nine per night) Dining Discounts at any HCH Property (50% off food for employee and guests) Spas, Golf Course, and Activities Discounts at any HCH Property Hospitality Discounts from our partners at the New England Inn & Resort Association and Historic Hotels of America Industry Travel Discounts through Working Advantage (rental cars, event tickets, local activities, etc.
) Supportive Culture that is fun and motivating, with open-door policy work environment Employee Recognition Program through 'Delight Dollars' appreciation and prizes Employee Assistance Program including 24/7 confidential support and KOFE financial education Accelerated Career Advancement of professional enrichment, company-sponsored conferences & classes, and our formal Professional Development Program for new managers in training.
Free Parking ( for eligible associates classified as benefits eligible) About Hay Creek Hotels:
Founded in 2005, Hay Creek Hotels was created specifically to combine the intimacy of a boutique hotel with world-class cuisine, cutting-edge technology, unparalleled guest service and the exclusive amenities of a luxury inn.
At Hay Creek Hotels, our passion is to pioneer superior service and inspire excitement within the small, independent hotel sector:
to Delight & Surprise our guests every day.
These values are driven by the idea that the best hotels and restaurants are the ones that draw on the spirit, culture and character of their locales.
From meticulously renovated historic properties to exciting new-build hotels, we offer some of the most unique and interesting lodging and dining destinations in the United States.
Our hotels and resorts are designed to reflect their respective neighborhoods and serve as good neighbors by participating in community events and causes.
Through environmentally responsible design and day-to-day management, we adhere to best practices for sustainable operations at every location.
Bringing a hyper-local focus to the hotel dining experience, the restaurants in the Hay Creek Hotels collection form deep connections with respected local farms and providers.
Our chefs seamlessly integrate their regions' finest meats, seafood and produce with contemporary cooking styles and flavors.
Each Hay Creek restaurant is distinguished by sophisticated yet casual ambiance and cuisine that delivers both comfort and surprise with each bite.
We are not the average box hotel, and this is not the average dining experience.
Dishes are created each night with the perfect balance of texture, flavor, and presentation.
Farm-to-table food brings sensational seasonal menus with creative twists on old classics.
Our Core Values and Beliefs; We promote and support a culture that Delights & Surprises each of our customers, associates, and business partners.
Our Host Philosophy encourages each associate to develop the skills necessary to offer outstanding hospitality service outside the scope of their primary job responsibilities.
Our Associate Promise is the commitment to truly listen to and communicate openly and honestly with all team members.
We embrace Pride Of Ownership to create an, I can, I am, I own, empowered approach to everything we do.
Partnering in our Local Community and respecting the environment we live in are beliefs we incorporate into daily operations.
To learn more, visit us at www.
HayCreekHotels.
com Required
Experience:
Recent 3
years Hotel General Manager experience required Prior experience in New England region Strong background in both Rooms Division and F&B operations Excellent computer skills including; Excel, Word & Outlook Experience in Property Management and POS Software Excellent verbal and written communication skills.
Strong Cost Management skills, with the ability to meet or exceed strict budgetary expectations.
Daily Revenue and P&L Reporting exposure and knowledge Strong background in hotel forecasting Comfortable with managing and leading a team with motivation, accountability, and regular follow-up Ability to establish a strong service culture and maintain high customer service standards Ability to multitask, adapt to change, think quickly, and prioritize effectively in a fast paced and demanding environment while maintaining calmness, composure, and hospitality Successful completion of background check and/or DMV check.
Weekend availability for high volume days is required From:
Hay Creek Hotels Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
7 Quick Apply Full-time 7 hours ago Full Job Description
Job Description:
The iconic Mountain View Grand Resort & Spa, managed by Hay Creek Hotels, is actively searching for a driven, revenue-focused Managing Director to lead our team of hospitality professionals.
This role will oversee all operations of the resort, as well as some oversight regionally of other Hay Creek Hotel's New Hampshire locations.
Located in the heart of New Hampshire's White Mountains, Mountain View Grand Resort & Spa is one of America's truly grand hotels.
Newly managed by Hay Creek Hotels, the resort offers 141 guest rooms and suites, a first-class spa and wellness center, extensive wine cellar experience, and full-service Harvest Tavern restaurant, all overlooking beautiful Mount Washington and great White Mountains.
On-site resort activities include a well-manicured 9-hole golf course, axe-throwing, archery, disc golf course, extensive hiking and walking trails, indoor and outdoor pools, auditorium, family learning center, and the Mountain View Farm hosting llamas, goats, and a full garden to supply Harvest Tavern's farm-to-table efforts.
Mountain View Grand's extensive 20,000 sq.
ft.
of event space presents options for any occasion, with 14 different unique venues across the grounds including the 6K sq.
ft.
restored Crystal Ballroom with 360-degree sweeping picture window views of the mountains.
This is an exciting opportunity to be a part of the development of MVG's new Food and Beverage program under it's new management, Hay Creek Hotels.
Updated dining concepts, contemporary menus, and updates to branding and marketing strategies will be upfront goals with the development team.
To learn more, visit us at www.
mountainviewgrand.
com and www.
haycreekhotels.
com.
Job
Summary:
Responsible for overseeing successful operations in all property departments, including Guest Services, Housekeeping, Restaurant & Bar, Sales & Marketing, Events, Spa, Activities, and Engineering.
Create and maintain relationships with clients and guests in all areas, with a strong passion to elevate one's overall experience at the property.
Must be willing to become the face of the property, exercising pro-active community involvement and interpersonal guest services.
Some oversight of other NH regional HCH locations, as directed by Corporate HCH team.
Delegation of all departments and team leads, driving progress and expediting initiatives to drive financial and operational success.
Enforce outstanding internal and external customer service standards according to Hay Creek Standard Operating Procedures.
Oversee and assist in all associate management, including creative recruitment, interviews, hiring and onboarding, training and development, progressive discipline, motivation, rewarding, and termination of staff.
Manage positive Employee Relations to instill a fun, exciting work environment in line with HCH Beliefs and Culture Model.
Manage overall hotel and departmental budgets through ensuring effective scheduling, accurate forecasting, managing inventory, controlling expenses, reviewing labor costs, creative promotions, and enforcing systems and controls.
Responsible for practicing and ensuring compliance in all health, sanitation, safety and security laws, labor laws, state certifications/licensing, and all internal policies and procedures.
Work closely with all Managers in developing sales and marketing strategies (i.
e.
; menus, advertisements, entertainment, food & beverage promotions, signs, incentives, flyers, e-blasts, social media, etc.
) and coordinating the management of all third-party marketing resources.
Hay Creek offers an extensive benefit and incentive package, including; Insurance Benefit package including company-funded Medical, Dental, Vision, Life, Disability, Accident, and Critical Illness plans Free Life Insurance of $25K from HCH Tax-free Flex Spending Accounts for Medical Costs and Daycare Costs Wellcard membership (up to 60% discounts on prescriptions, gym memberships, and more).
Competitive Paid Time Off including Vacation, Sick, Holiday Pay, and Personal Birthday Complimentary Staff Meals Daily Weekly payroll schedule Competitive Wages with Cost of Living Adjustments and Annual Performance/Wage Reviews Lodging Discounts at any HCH Property (Employee forty-nine per night, Friends & Family eighty nine per night) Dining Discounts at any HCH Property (50% off food for employee and guests) Spas, Golf Course, and Activities Discounts at any HCH Property Hospitality Discounts from our partners at the New England Inn & Resort Association and Historic Hotels of America Industry Travel Discounts through Working Advantage (rental cars, event tickets, local activities, etc.
) Supportive Culture that is fun and motivating, with open-door policy work environment Employee Recognition Program through 'Delight Dollars' appreciation and prizes Employee Assistance Program including 24/7 confidential support and KOFE financial education Accelerated Career Advancement of professional enrichment, company-sponsored conferences & classes, and our formal Professional Development Program for new managers in training.
Free Parking ( for eligible associates classified as benefits eligible) About Hay Creek Hotels:
Founded in 2005, Hay Creek Hotels was created specifically to combine the intimacy of a boutique hotel with world-class cuisine, cutting-edge technology, unparalleled guest service and the exclusive amenities of a luxury inn.
At Hay Creek Hotels, our passion is to pioneer superior service and inspire excitement within the small, independent hotel sector:
to Delight & Surprise our guests every day.
These values are driven by the idea that the best hotels and restaurants are the ones that draw on the spirit, culture and character of their locales.
From meticulously renovated historic properties to exciting new-build hotels, we offer some of the most unique and interesting lodging and dining destinations in the United States.
Our hotels and resorts are designed to reflect their respective neighborhoods and serve as good neighbors by participating in community events and causes.
Through environmentally responsible design and day-to-day management, we adhere to best practices for sustainable operations at every location.
Bringing a hyper-local focus to the hotel dining experience, the restaurants in the Hay Creek Hotels collection form deep connections with respected local farms and providers.
Our chefs seamlessly integrate their regions' finest meats, seafood and produce with contemporary cooking styles and flavors.
Each Hay Creek restaurant is distinguished by sophisticated yet casual ambiance and cuisine that delivers both comfort and surprise with each bite.
We are not the average box hotel, and this is not the average dining experience.
Dishes are created each night with the perfect balance of texture, flavor, and presentation.
Farm-to-table food brings sensational seasonal menus with creative twists on old classics.
Our Core Values and Beliefs; We promote and support a culture that Delights & Surprises each of our customers, associates, and business partners.
Our Host Philosophy encourages each associate to develop the skills necessary to offer outstanding hospitality service outside the scope of their primary job responsibilities.
Our Associate Promise is the commitment to truly listen to and communicate openly and honestly with all team members.
We embrace Pride Of Ownership to create an, I can, I am, I own, empowered approach to everything we do.
Partnering in our Local Community and respecting the environment we live in are beliefs we incorporate into daily operations.
To learn more, visit us at www.
HayCreekHotels.
com Required
Experience:
Recent 3
years Hotel General Manager experience required Prior experience in New England region Strong background in both Rooms Division and F&B operations Excellent computer skills including; Excel, Word & Outlook Experience in Property Management and POS Software Excellent verbal and written communication skills.
Strong Cost Management skills, with the ability to meet or exceed strict budgetary expectations.
Daily Revenue and P&L Reporting exposure and knowledge Strong background in hotel forecasting Comfortable with managing and leading a team with motivation, accountability, and regular follow-up Ability to establish a strong service culture and maintain high customer service standards Ability to multitask, adapt to change, think quickly, and prioritize effectively in a fast paced and demanding environment while maintaining calmness, composure, and hospitality Successful completion of background check and/or DMV check.
Weekend availability for high volume days is required From:
Hay Creek Hotels Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
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